INFOBEANS
Selfless act, saving a life lives
While putting up Diwali lights, one of our support team members caught an electric shock. Another team member, Ritesh reacted instantly and got him safely away from the live wire. That’s what family looks like here. In that split second, there was no hesitation, only instinct, trust, and the strength of standing together.
Moments like these remind us that beyond roles, titles, and daily tasks, it’s people who truly matter. In a split second, instinct, care, and responsibility took over, showing the strength of looking out for one another.
Ritesh’s Story • 2013
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WHAT WE DO
Enterprise Technology Partner At Fortune 100 Scale.
WOW MOMENT
InfoBeans Wins
Transformation Partner
Award APAC 2026
WHAT WE SHIP
What we ship
Discovered $250mm in new revenue in 8 weeks using rapid experimentation
What
In just eight weeks, we helped uncover $250M in new revenue by exploring what was already possible, but unseen. The focus wasn’t speed alone, but learning fast enough to act with confidence.
Why
The business needed clarity, not assumptions. Decisions were waiting on evidence, and opportunities were slipping through gaps no one had time to examine closely.
How
We began by asking the right questions and mapping where value might be hiding. Small, focused experiments were run against real business scenarios, not assumptions. Each outcome informed the next step, helping teams learn quickly without losing direction.
Modernization of Insurance Distribution and Underwriting Process
What
We modernized insurance distribution and underwriting to remove friction from how policies are sold, reviewed, and approved. The result was a connected experience that felt simpler for agents and more reliable for underwriters.
Why
Legacy processes were slowing decisions and creating unnecessary back-and-forth between teams. The business needed consistency, speed, and trust without disrupting ongoing operations.
How
We redesigned workflows around how agents and underwriters actually work, not how systems were originally built. Salesforce was used to unify data, streamline submissions, and surface the right information at the right moment.
Revolutionizing Customer Support in Industrial Distribution with Einstein AI & Agentforce
What
We transformed customer support for an industrial distributor by shifting it from ticket handling to real problem solving. Customers received faster, clearer answers, and support teams gained confidence in every interaction.
Why
High-volume, complex inquiries were overwhelming support teams and slowing response times. The business needed a way to scale support without losing accuracy, accountability, or the human touch.
How
Einstein AI and Agentforce were embedded directly into existing support workflows. AI handled intent recognition and routine queries, while agents stayed in control of decisions and resolution.
ServiceNow
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Salesforce
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AI-led Engineering
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We show up for each other. build together. grow with the community. We create wow!
It’s in the everyday moments where people notice and step in.
It’s about building something that grows over time.
It’s part of how we grow together, in the ways that matter.
Let’s create wow together
Ritesh Yadav
Head of admin – 13 years
“The best teams aren’t built in buildings, they’re forged in moments that test who we really are”