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Transforming retail fulfillment and franchise collaboration through unified, automated workflows.
A leading jewellery retailer managed fulfillment across its stores, warehouses, and manufacturing units through highly manual processes. Concurrently, franchise owners relied on multiple disjointed applications and manual communication to access vital business information, financial data, and support services.
The lack of a centralized fulfillment platform resulted in inconsistent routing decisions, manual approvals, limited inventory visibility, and longer fulfillment cycles. For the franchise network, these fragmented systems caused operational inefficiencies and limited visibility into business performance and sales.
InfoBeans implemented a ServiceNow-based IST/MTO Fulfillment Portal to automate the complete jewellery fulfillment lifecycle, alongside an Enterprise Franchise Operations Portal for franchise owners and Head Office users. These platforms integrated seamlessly with Sparkle, Inventory APIs, POS, ERP, and Power BI.
The unified solutions led to a 25-30% improvement in operational efficiency and a 20-25% reduction in fulfillment errors. Furthermore, consolidating multiple business functions into a single ServiceNow platform enabled 30% faster collaboration and issue resolution between franchise owners and the Head Office.
Retail and franchise operations often run on a patchwork of systems, one for inventory, another for approvals, a third for franchise communication. We focus on finding where that patchwork breaks down and connecting it into one platform people actually want to use.
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